Privacy Policy.
This policy explains how GetRida collects, uses, shares, retains, and protects information when providing AI agent orchestration, email-native automation, and whitelabel deployment services.
1. Scope
This Privacy Policy applies to GetRida websites, subscriptions, managed deployments, integrations, support interactions, and related services (the “Service”). Your contracting party or merchant of record may be identified in the applicable order form, checkout page, invoice, statement of work, or written agreement. This policy applies to information about customers, administrators, end users, prospects, and other individuals whose information is processed through the Service.
Where a customer uses GetRida to process information on behalf of its own organization or clients, that customer is responsible for providing required notices and obtaining required rights, permissions, and consents.
2. Data we collect
| Category | Examples | Source |
|---|---|---|
| Account information | Name, business email, company, role, authentication details, workspace settings, plan, preferences, support messages | You or your organization |
| Customer content | Prompts, instructions, email thread content, uploaded documents, CRM records, calendar metadata, business context, agent memory, approval notes | You, connected systems, or authorized users |
| Usage data | Agent activations, timestamps, workflow events, logs, feature usage, errors, latency, device/browser data, IP address, approximate location from IP | Automatically through the Service |
| Payment data | Billing contact, plan, invoice status, payment processor customer ID, tax information, transaction metadata | You and payment processors |
| Integration data | OAuth scopes, tokens, connected account IDs, sync status, system identifiers, records read or written by configured agents | Connected third-party services |
| Marketing data | Website inquiries, newsletter or waitlist signups, campaign attribution, communication preferences | You, cookies, and analytics tools |
We do not intentionally collect sensitive regulated data unless enabled by the customer under an appropriate written agreement and configuration.
3. How we use data
We use information to provide, secure, maintain, and improve the Service, including to:
- create and administer accounts, subscriptions, workspaces, and whitelabel deployments;
- orchestrate AI agents, process instructions, generate outputs, route approvals, and execute configured workflows;
- connect to customer-authorized inboxes, CRMs, calendars, databases, and other third-party systems;
- process payments, invoices, renewals, taxes, and billing communications;
- provide support, onboarding, monitoring, incident response, and service notices;
- analyze reliability, usage, performance, security, and product adoption;
- improve features, templates, documentation, safeguards, and user experience; and
- comply with law, enforce terms, prevent abuse, and protect users, customers, GetRida, and third parties.
4. Data sharing and subprocessors
We share information only as needed to operate the Service, comply with law, or support customer-authorized workflows. Recipients may include:
- Infrastructure providers for hosting, storage, networking, logging, and security;
- AI model and inference providers to process prompts and generate agent outputs;
- Email, CRM, calendar, and communications providers when you connect or authorize those systems;
- Payment processors for billing, fraud prevention, tax, and subscription management;
- Analytics and product telemetry providers to understand usage, performance, and reliability;
- Professional advisors such as legal, accounting, compliance, security, and insurance providers;
- Authorities or third parties when required by law, subpoena, court order, regulatory request, or to protect rights, safety, and security; and
- Business transaction parties in connection with a merger, financing, acquisition, reorganization, or sale of assets.
Subprocessors are required to process information only for the services they provide to us and to maintain reasonable confidentiality and security measures.
5. Data retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.
| Data type | Typical retention |
|---|---|
| Account and workspace information | For the subscription term, then as needed for legal, audit, and backup purposes |
| Customer content | According to customer configuration, deployment settings, and applicable agreements |
| Agent logs and action receipts | Typically 90 days to 24 months, depending on plan, security needs, and audit requirements |
| Payment, invoice, and tax records | As required by accounting and tax law, often up to 7 years |
| Analytics and usage metrics | Typically up to 24 months, then deleted or aggregated |
| Support communications | As long as needed to support the account and maintain business records |
Backups may persist for a limited period after deletion before being overwritten in the ordinary course of business.
6. Cookies and analytics
We may use cookies, local storage, pixels, and similar technologies to operate the website, remember preferences, measure traffic, understand campaign performance, prevent abuse, and improve the Service. Some cookies are necessary for the website or account features to function; others support analytics or marketing measurement.
You can control cookies through your browser settings. Disabling cookies may affect website or account functionality.
7. Security measures
We use administrative, technical, and organizational measures designed to protect information, including encryption in transit, access controls, scoped integrations, credential protections, logging, monitoring, least-privilege practices, and vendor review. For whitelabel or regulated deployments, additional controls may be described in the applicable order form, security exhibit, or data processing agreement.
No system is perfectly secure. You are responsible for maintaining secure credentials, configuring appropriate permissions, reviewing agent actions, and promptly notifying us of suspected incidents.
8. User rights and choices
Depending on your location and relationship to the data, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal information. You may also have the right to withdraw consent or appeal a privacy decision.
To exercise rights, email enjoy@getrida.work. We may need to verify your identity and, if your information is controlled by one of our customers, direct your request to that customer. We will respond within the time required by applicable law.
9. International transfers
GetRida may process information in the United States and other countries where we or our subprocessors operate. Where required, we use appropriate safeguards for cross-border transfers, such as contractual commitments or other lawful transfer mechanisms.
10. Children's privacy
The Service is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
11. Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice by posting an updated policy, sending email, or using another reasonable method. The “Effective” date above indicates when the current version applies.
12. Contact
Questions, requests, or privacy concerns may be sent to enjoy@getrida.work.