Terms of Service.

1. Acceptance of terms

By accessing or using GetRida, creating an account, purchasing a subscription, connecting an integration, or authorizing an AI agent to act on your behalf, you agree to these Terms of Service (the “Terms”). If you are using the Service for an organization, you represent that you have authority to bind that organization.

If you do not agree to these Terms, you may not use the Service.

2. Service description

GetRida ("GetRida," "we," "us," or "our") provides AI agent orchestration services that can read business context, process email or workflow instructions, draft communications, route approvals, coordinate follow-ups, update connected systems, and execute configured tasks. Your contracting party is the GetRida operating entity, merchant of record, or authorized reseller identified in the applicable order form, checkout page, invoice, statement of work, or written agreement. The Service may also include whitelabel deployments, managed agent environments, integrations, implementation support, monitoring, and related software or infrastructure.

The Service is designed for business use, including teams operating in regulated or compliance-sensitive industries. However, GetRida is not a substitute for your legal, compliance, clinical, financial, security, or professional judgment. You remain responsible for reviewing outputs, configuring appropriate controls, and determining whether the Service is suitable for your use case.

3. Accounts, authority, and access

You must provide accurate account, billing, and operational information. You are responsible for all activity under your account, including activity by administrators, employees, contractors, customers, or end users that you authorize.

You must maintain appropriate permissions for any inbox, CRM, calendar, database, communications channel, or third-party system connected to the Service. You may not connect systems or data unless you have the right to do so.

4. User obligations

You agree to use the Service only in accordance with applicable laws, regulations, contractual obligations, and industry rules. You are responsible for:

• obtaining required consents and authorizations before processing personal, customer, patient, financial, employee, or confidential data;
• configuring approval flows, human-in-the-loop review, escalation rules, and access controls appropriate to your risk profile;
• reviewing AI-generated content before relying on it for regulated, high-impact, or legally significant decisions;
• ensuring outbound messages comply with CAN-SPAM, CASL, GDPR, TCPA, platform policies, and other applicable communications laws;
• maintaining backups and records required by your business, regulator, or professional standards; and
• promptly notifying us of suspected unauthorized access, misuse, or security incidents involving the Service.

You may not use the Service to violate law, infringe rights, send deceptive or abusive communications, impersonate others, scrape or exfiltrate data without authorization, reverse engineer the platform, bypass rate limits or security controls, or use outputs to make fully automated decisions where human review is legally required.

5. Regulated industry use

If you use the Service in healthcare, financial services, insurance, legal services, employment, education, government contracting, or other regulated environments, you are solely responsible for determining whether your configuration satisfies applicable requirements. Additional written agreements, such as data processing addenda, business associate agreements, security exhibits, or subprocessors lists, may be required before processing certain categories of regulated data.

6. Payment terms

Fees, billing intervals, usage limits, onboarding charges, overage rates, and renewal terms are stated in the applicable order form, checkout page, statement of work, or subscription plan. Fees are due in advance unless otherwise agreed in writing.

You authorize GetRida and its payment processors to charge your selected payment method for recurring fees, usage-based fees, taxes, and approved add-ons. Late amounts may result in suspension or termination of access. Except where required by law or expressly stated in an order form, payments are non-refundable.

7. Intellectual property

GetRida and its licensors retain all rights, title, and interest in the Service, including software, workflows, agent orchestration methods, templates, documentation, interfaces, models, prompts, system designs, and know-how. No rights are transferred except the limited right to use the Service under these Terms.

You retain ownership of data, content, prompts, instructions, brand materials, and business information you provide to the Service (“Customer Content”). Subject to these Terms, you may use outputs generated for you by the Service for your internal business purposes and customer-facing workflows. You grant GetRida a limited license to process Customer Content as necessary to provide, secure, support, and improve the Service.

Feedback, suggestions, or ideas you provide may be used by GetRida without restriction or compensation, provided we do not disclose your confidential information in doing so.

8. Confidentiality and data

Each party may receive non-public business, technical, customer, or operational information from the other. The receiving party will use reasonable care to protect confidential information and will use it only for purposes related to the Service. Our collection and use of personal information is described in the Privacy Policy.

9. Third-party services

The Service may interoperate with third-party services, including email providers, CRMs, calendars, payment processors, analytics tools, cloud infrastructure, and AI model providers. Your use of third-party services remains subject to their terms. GetRida is not responsible for third-party service outages, changes, data handling, or acts beyond our control.

10. Disclaimers

The Service and all outputs are provided “as is” and “as available.” AI systems can be inaccurate, incomplete, delayed, biased, or inappropriate for a particular context. GetRida does not warrant that outputs will be error-free, that the Service will be uninterrupted, or that any business outcome will be achieved.

To the fullest extent permitted by law, GetRida disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, GetRida will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; lost revenue; lost data; reputational harm; business interruption; or costs of substitute services.

GetRida's total liability for any claim arising out of or related to the Service will not exceed the amounts paid by you to GetRida for the Service during the twelve months before the event giving rise to the claim.

12. Indemnification

You will defend, indemnify, and hold harmless GetRida from claims, damages, liabilities, costs, and expenses arising from your Customer Content, your use of the Service, your violation of these Terms, your violation of law, or your infringement of third-party rights.

13. Suspension and termination

You may stop using the Service or cancel your subscription according to your plan terms. We may suspend or terminate access if you fail to pay fees, create security or legal risk, misuse the Service, violate these Terms, or use the Service in a way that could harm GetRida, customers, end users, or third parties.

Upon termination, your right to use the Service ends. Sections that by their nature should survive termination, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, and governing law, will survive.

14. Changes to the Service or Terms

We may update the Service and these Terms from time to time. If changes are material, we will provide reasonable notice by email, in-product notice, or posting on the website. Continued use after the effective date means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute arising from or relating to these Terms or the Service will be resolved in the state or federal courts located in Delaware, unless a separate written agreement states otherwise.

16. Contact

Questions about these Terms may be sent to enjoy@getrida.work.